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  • Please include your order/license number!

    We need to know when the extension was purchased and if you are a real customer.

  • Please be specific!

    We can't help you if we can't understand the problem. Be sure to give us all possible information about the issue.

  • Please include this information with a ticket to ensure really quick problem solution.

    In order to analyze the reasons of the issue and fix anything on your store we often need to access your store.

    FTP/SSH access

    FTP: xxx.xxx.xxx.xxx (or example.com)

    Login: name

    Password: ****

    We do not keep your passwords.

    And admin access

    http://www.example.com/admin-name

    login: name

    password: ***

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